**UPDATE: Owner did reach out to me after 5 days and was super apologetic about the mistake, offered to send me the product I originally ordered and some samples. I appreciate them responding and offering to help resolve the issue.**
Extremely disappointed with the service. I paid shipping and ordered a couple of products online from their website, upon arrival of my package I realized I had been given the wrong product for one of the items I ordered. I sent an email to let them know of the issue (including attaching receipts and photos of my package with the unopened product). Been 5 days and no response from them. Called several tries and no one has answered the phone.
Very unprofessional and unreliable, especially as sending me the wrong product was a mistake on their part. Even if it was a honest mistake, you would hope a company held some accountability and at least tried to reach out to find some way to fix the issue. I paid for a specific product and got something sent to me that I didn't ask for. Now I have to go elsewhere to find what I originally wanted and lost my money.
Sending this as a warning for others about my experience with them. There are so many other tattoo supply retailers around that carry the exact same brands and items. Save your money and go somewhere else with better customer service, professionalism and less of a headache to deal with.
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